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תמיכת צ'ק פוינט לארגון Enterprise
צ'ק פוינט- מובילה באבטחת האינטרנט

תכנית תמיכת צ'ק פוינט בארגון (Enterprise) מציעה מגוון רחב של הטבות ויתרונות בהתאם לסוג השירות שאתם בוחרים. היעזרו בטבלה מטה כדי לבדוק איזו תכנית מתאימה לצרכים שלכם.

  Standard Premium Diamond/ Sapphire Premium 4H on-site**
Support Time 9 x 5 Business Day 24 x 7 Every Day 24 x 7 Every Day 24 x 7 Every Day
Latest Hot Fixes & Service Packs Yes Yes Yes Yes
Major Upgrades & Enhancements Yes Yes Yes Yes
Access to Online Support Knowledgebase Advanced Advanced Expert Advanced
Unlimited Service Requests Yes Yes Yes Yes
Hardware Warranty 3 Years 3 Years 3 Years 3 Years
Committed Response time to Severity-1 issues 4 Hours 30 Minutes 30 Minutes 30 Minutes
Committed Response time to Severity 2,3,4 issues 4 Hours 4 Hours 4 Hours 4 Hours
Issues open with Standard Support Desk Premium Support Desk Designated Engineer Premium Support Desk
RMA Determination Support Engineer Support Engineer Customer Support Engineer
Shipment & Delivery SLA Next business day shipment, delivery usually within 2-3 business days Same business day shipment, Next business day delivery target* As in Premium/Premium 4hrs (if purchased) 24x7; Qualified engineer will arrive on-site within 4 hours to handle RMA

*For RMA (Return Material Authorization) determination completed by 15:00 regional hub time, otherwise shipment will occur next business day with delivery target extended by one day. There are four regional hubs, one located in each of the following: U.S., APAC, Europe and Israel. Next day delivery during weekends is possible at no extra charge upon request.

** This service is available at selected locations. Please verify availability for your location before purchasing this service level.
ניתן להשתמש בחצי המקלדת בכדי לנווט בין כפתורי הרכיב
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